Skip to Content
Meyush — Return & Refund Policy
M
Meyush
Sundarbans · Single-Origin

Return & Refund Policy

Because our honey and tea are food products, we handle returns differently from most stores. Here's exactly how it works.

Last updated: 1st July, 2026 · Applies to all orders placed on meyush.com

The policy, at a glance

🚫
No Returns
We don't accept products back
💳
No Refunds
We do not issue money back
🔍
Inspection First
Every claim is reviewed before any action
⏱️
48-Hour Window
Report issues within 48 hrs of delivery

Check if your issue may qualify

Quick check

Am I likely eligible for a review?

1. Did you receive your order within the last 48 hours?
Yes
No
🟢 Worth submitting a claim Email us at meyush.tea@gmail.com with your order number, photos/video, and a short description. Our team will review it — see "What happens after you file a claim" below for what to expect next.
🔴 This likely won't qualify Based on your answers, this falls outside what we're able to review. Full details are in the written policy below — you're welcome to email us anyway if you think there's context we should know.
🟡 Get photos first We can only review claims with photo or video evidence. Take clear pictures of the jar, the seal, and the packaging, then come back to this checker or email us directly.

Our full policy

1. No returns. Because our products are food items, we do not accept returned honey or tea once delivered — this is both a hygiene requirement and standard practice for food products. You do not need to send anything back to us.

2. No refunds. We do not offer monetary refunds under any circumstance, including for damaged, incorrect, or unsatisfactory products. If a claim is approved, our resolution is a replacement of the same product — never a refund.

3. Exceptional cases we'll review. We understand that things occasionally go wrong in transit or fulfilment. We will review claims that fall into one of these categories:

  • The jar arrived broken or leaking
  • You received the wrong product
  • The seal was tampered with or already opened on arrival
  • The product appeared spoiled or off

4. You must report it within 48 hours of delivery. Claims raised after this window will not be considered, regardless of the reason. We recommend inspecting your order as soon as it arrives.

Please note: even when a claim matches one of the categories above and is reported in time, approval is not automatic. Every claim goes through inspection, and a replacement is issued entirely at Meyush's discretion based on what that inspection finds. Meeting the criteria means we will review your claim — it does not guarantee a replacement will be sent.

5. What we need from you. Email meyush.tea@gmail.com within 48 hours of delivery with: your order number, clear photos or a video of the product and packaging, and a brief description of the issue. Claims without photo/video evidence cannot be reviewed.

How to file a claim

1
Photograph the issue
Clear photos or a short video of the jar, seal, and outer packaging.
2
Email us within 48 hours
Send to meyush.tea@gmail.com with your order number and a short description.
3
Our team reviews it
We assess the evidence against the categories above.
4
We let you know the outcome
If approved, we arrange a replacement. If not, we'll explain why.

Frequently asked questions

Can I get my money back instead of a replacement?
No. We do not issue refunds under any circumstance. The only resolution we offer for an approved claim is a replacement of the same product.
What if my claim is approved but I'd rather not get a replacement?
Since refunds aren't an option, an approved claim will result in a replacement being sent. If you don't want the replacement, you're welcome to let us know and we won't ship it — but no refund will be issued either way.
Why don't you approve every claim that matches the categories?
Matching a category means your claim is eligible for review — it goes through inspection before any decision is made. Depending on what that inspection shows, some claims that appear to match won't result in a replacement. This is decided case by case.
I missed the 48-hour window — can I still reach out?
Claims reported after 48 hours from delivery are not considered under this policy. We'd still encourage checking your order as soon as it arrives to avoid missing the window.
Do I need to send the product back to you?
No. Because these are food items, we don't ask for the product to be shipped back. Photo or video evidence is what we use to review your claim.
Does this apply to international orders too?
Yes, this policy applies to all orders regardless of destination. [Confirm with your team if international claims need a different process, given shipping costs/timelines.]
Need to file a claim?

Email us at meyush.tea@gmail.com within 48 hours of delivery, with your order number and photos or video of the issue.

This page was drafted based on the policy details you provided and is meant as a starting point, not legal advice. Before publishing, it's worth having someone review it against India's Consumer Protection (E-Commerce) Rules and FSSAI requirements for food products, since these can affect what a "no refund, no return" policy is allowed to say. Bracketed placeholders (like the last-updated date and the international-orders line) still need to be filled in or confirmed.