Frequently Asked Questions

Yes. Our honey is wild-harvested from the Sundarbans and minimally processed — no heating, no blending, no adulteration. What's in the jar is what came from the hive.

Single-origin, wild-harvested from the Sundarbans, the world's largest mangrove forest and a UNESCO World Heritage Site — sourced directly from 150+ farming families, with 40% of every sale paid straight to them.

Yes — 100% organic, zero chemicals, with no middlemen between the farmers and you.

No, that's crystallization — a completely natural process in raw, unprocessed honey, especially in cooler weather. It doesn't affect quality or safety. To liquefy it, place the sealed jar in a bowl of warm (not boiling) water for a few minutes and stir.

Keep honey in a cool, dry place away from direct sunlight — it doesn't need refrigeration and, stored properly, pure honey doesn't spoil. Herbal teas should be kept sealed and dry to preserve flavour and colour.

Nepal Mad Honey is a rare, rhododendron-origin honey that naturally contains compounds making it unsuitable for consumption in normal serving sizes. It's offered strictly in small, clearly labelled quantities with usage guidance — please read the label carefully and use only as directed.

Yes — our Butterfly Pea Tea and Organic Rose Petal Tea are both herbal, caffeine-free infusions.

Blue Matcha is coming soon. You're welcome to check the product page for updates.

We use Razorpay to process payments, which supports major cards, UPI, net banking, and popular wallets.

Email us as soon as possible at meyush.tea@gmail.com — we'll do our best to help before it ships, but once an order is processed we may not be able to make changes.

Yes — we work with companies on corporate gifting and bulk orders, with discounts starting from 50 units. See the Corporate Gifting section below, or email us directly.

Delivery time depends on your location and the courier route — we'll send tracking details by email as soon as your order ships, so you can follow its progress.

Yes, we currently ship internationally.

Yes — shipping is free above a minimum order value. [Insert the exact threshold here, e.g. "orders over ₹XXX."]

Once your order ships, you'll receive tracking information by email (and WhatsApp, if provided) so you can follow it to your door.

Because our products are food items, we don't accept returns and we don't issue refunds. In exceptional cases — a broken/leaking jar, wrong item, tampered seal, or spoiled product — reported within 48 hours of delivery with photo evidence, we review the claim and, if approved, send a replacement. See our full Return & Refund Policy for details.

Email meyush.tea@gmail.com within 48 hours of delivery with your order number and clear photos or a video of the issue. Our team will review it and let you know the outcome.

No — we don't issue monetary refunds under any circumstance. Approved claims are resolved with a replacement of the same product only.

Yes — we work with companies on festive gifting (Durga Puja, Diwali), physician/doctor gifting, hotels and events, and distribution partnerships. Email meyush.tea@gmail.com with your requirements and we'll put together a quote.

We keep our outer packaging uniform to preserve the artisanal presentation, but a personalised insert card with your company name, message, and logo is included at no extra cost on qualifying orders.

No. Payments are processed by Razorpay — we never see or store your full card, UPI, or bank details.

To process your orders, respond to you, and understand site usage via Google Analytics and Meta Pixel. We never sell your data. Full details are in our Privacy Policy.

Yes — email meyush.tea@gmail.com and we'll delete what we're not legally required to retain, such as tax records.