Accessibility
Statement

Known issues and limitations

We are transparent about where our website currently falls short. The following issues have been identified and are being actively addressed. We apologise for any inconvenience these may cause.

IssueWCAG CriterionStatus

Some decorative SVG illustrations do not carry aria-hidden="true", causing screen readers to announce them unnecessarily1.1.1 Non-text ContentIn Progress

Product video (when present) does not yet include captions or an audio description track1.2.2 Captions (Prerecorded)Planned Q3 2025

The colour-change tea animation on the homepage may be distracting for users with vestibular disorders; reduced-motion override needs refinement2.3.3 Animation from InteractionsIn Progress

Some third-party Wix Store checkout form elements have limited ARIA labelling outside of our direct control1.3.1 Info and RelationshipsThird-Party — Monitoring

The sticky filter bar on the Shop page may obscure focused content when navigating by keyboard on certain screen sizes2.4.3 Focus OrderIn Progress

Blog post pages have not yet been fully reviewed for heading hierarchy consistency2.4.6 Headings and LabelsPlanned Q4 2025

The cart toast notification does not currently announce to screen readers via a live region4.1.3 Status MessagesIn Progress

If you encounter any issue not listed here, please contact us. We update this table as issues are resolved and new ones are identified.


 

Third-party content

Our website is built on Wix, a third-party website platform. While we have control over the content and design of our pages, certain platform-level components — including the checkout flow, payment processing, and some interactive store widgets — are provided directly by Wix and may have their own accessibility limitations beyond our direct control.

We have raised known accessibility concerns with Wix through their support channels and monitor their published accessibility roadmap. Wix has published their own accessibility statement at support.wix.com.

We also embed social content from Instagram. These embeds are served by Instagram/Meta and are subject to their own accessibility support. Where possible, we provide text alternatives alongside embedded social content.

06

How we test for accessibility

Our accessibility testing process includes a combination of automated and manual methods:

• 🤖

  Automated AuditingWe run automated scans using axe DevTools and Google Lighthouse on all core pages (homepage, shop, product pages, about, contact, checkout). Automated tests catch approximately 30–40% of accessibility issues.

• 🖥️

  Screen Reader TestingKey user journeys (browsing products, reading our story, completing a purchase) are manually tested using NVDA with Chrome on Windows and VoiceOver with Safari on macOS and iOS.

• ⌨️

  Keyboard-Only NavigationWe test all pages and interactive features using keyboard navigation only, verifying that all actions can be completed without a mouse.

• 🔬

  Colour Contrast VerificationAll text and UI element colour combinations are checked against WCAG contrast requirements using the WebAIM Contrast Checker tool before launch.

• 📱

  Mobile AccessibilityWe test on actual iOS and Android devices using built-in accessibility features including VoiceOver (iOS), TalkBack (Android), and display size/font scaling.

This accessibility statement was prepared in June 2025, based on a self-assessment conducted by the MEYUSH team. We plan to commission an independent accessibility audit by a certified professional before the end of 2025.

07

Improvement roadmap

The following improvements are planned or in progress. We publish this roadmap in the spirit of transparency.

Q3 2025

Fix all known SVG and animation ARIA issues

Add aria-hidden="true" to all decorative SVGs. Refine prefers-reduced-motion handling to fully disable all non-essential animation.

Q3 2025

Live region for cart and form notifications

Add aria-live regions to the cart toast notification, form success messages, and email signup confirmation so screen reader users are informed of status changes.

Q3 2025

Video captions for product content

Add closed captions and audio description tracks to any video content published on product pages and the Our Story page.

Q4 2025

Full blog accessibility review

Audit all published blog posts for consistent heading hierarchy, image alt text, and link clarity. Establish a pre-publish accessibility checklist for all future content.

Q4 2025

Independent third-party accessibility audit

Commission a full WCAG 2.1 AA audit by a certified accessibility professional across both meyush.com and meyush.co.in. Publish full findings and remediation plan.

Ongoing

Accessibility review for all new features

All new pages, product launches (Sundarbans Honey, Blue Matcha), and site features will include an accessibility review before going live.

08

Contact us about accessibility

If you experience any barrier on our website, or if a page or feature is not working as expected with your assistive technology, we want to know. We read every email personally.

We're here to help

Email: hello@meyush.com
Subject line: Accessibility — [brief description]

We aim to respond within 2 business days and to provide an accessible alternative or resolve the issue within 10 business days where possible.

Email Us

When contacting us, it helps to include:

• 🔗

  The URL of the page where you experienced the issue

• 🖥️

  The browser, device, and any assistive technology you were using (e.g. "Safari on iPhone with VoiceOver")

• 📝

  A short description of what you were trying to do and what happened instead

09

Enforcement and escalation

If you have contacted us about an accessibility issue and are not satisfied with our response, you may escalate to the relevant authority depending on your location:

• 🇮🇳

  IndiaThe Rights of Persons with Disabilities Act, 2016 (RPWD Act) requires accessible websites for certain entities. Complaints may be directed to the Chief Commissioner for Persons with Disabilities at ccdisabilities.nic.in.

• 🇺🇸

  United StatesIf you believe our website does not meet web accessibility requirements under the Americans with Disabilities Act (ADA), you may contact the U.S. Department of Justice Civil Rights Division.

• 🇬🇧

  United KingdomConcerns may be raised with the Equality and Human Rights Commission (EHRC) under the Equality Act 2010.

• 🌍

  European UnionUsers in the EU may have recourse under the European Accessibility Act (EAA), which comes into full effect in June 2025. Contact your national market surveillance authority.

We genuinely hope it never comes to this. If you contact us, we will do everything we can to help.

A note from us: We know that accessibility statements can feel like legal boilerplate. This one isn't meant to be. We are a small team that cares deeply about doing things right — for our farmers, for our customers, and for everyone who visits our website. If something on our site isn't working for you, please tell us. We will fix it.